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Author Topic: IMVU Android Login error  (Read 843 times)

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Offline kat

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IMVU Android Login error
« on: May 16, 2019, 02:33:37 AM »

Having trouble trying to log in to the Android version of the IMVU app? Make sure to remember the password, exactly as typed, and the email used, as typed. Seriously, most log in issue on mobile are a result of users just running their fingers across the on-screen keypad for both, then being totally frustrated as to why they can't log in the next time IMVU app is updated! Which happens quite often by the way, requiring log in, again (IMVU does not store account information like other apps might in Android's Settings » Accounts).
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[sic]im so p****d of rn. i cant even login into my account, it says "attempt to many times", when i did enter the right password, i still tried to change my password, the password was changed successfully. trying to login it still shows the same thing. i try contacting customer service, there is no way to reach them not even on the website...

Basically without a VALID EMAIL, one that's immediately ACCESSIBLE, access to the IMVU account in question will NOT be possible no matter how much there might be the inclination to complain and write bad reviews in Google Apps store!.

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[sic]Ok so I can't log back in to my account. Imvu kicks me out and says there is a log in error when there is none. open and closed the app, uninstalled and Re installed the app to no avail. so annoyed...

With the above in mind here's a check-list;
  • 1st: make absolutely sure the email accosiated with the inaccessible account is AVAILABLE and VALID.

  • 2nd: visit the IMVU's website, https://www.imvu.com/, and use the 'forgotton password' feature and follow the instructions - AVOID trying to reset the password or account using the IMVU Android app itself, use the website instead. Email should then arrive with reset instructions (important: some email providers have been known to block IMVU messages, so if step 3 is taken below ask CS to confirm email has been sent).

  • 3rd: If the above do not work contact Customer Support (may require creating a temporary account - save the details of *this* as well for goodness sake) with the name of the account that's currently inaccessible/exhibiting the log in error (if using the Android App or Next, the account name is after, but includes, the "@" symbol, i.e. @katsbits, not the 'screen' name, which may also be the same, i.e. "katsbits" without '@' in this instance). CS may ask for the email address associated with the account to send a reset message or other communication.
    Where to find an IMVU ACCOUNT name

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[sic]my very first day I attempted to sign in and its not taking my password, that I know definitely is correct. then I go to the help center there's no chat agent available, I can't ask the community or contact anyone because I have to sign in and it now says too many attemts to then come back? what kind of madness, incomprehensible concept of customer service is this? at this point, my first day, im ready to delete my account as the game is not android mobile friendly at all in addition

Tips
When creating an (new) account;
  • Make a note of the password in Android's Quick Memo, Quicknote, SuperNote or other note/text app and SAVE IT TO THE DEVICE. When logging in open this file and copy/paste the details saved.
    Save IMVU password details in an Android note

  • Sign in using a Facebook account - IMVU securely fetches this information for easy login.

  • Use a password manager or vault app to securely store account information, Google Password Manager for example (accessed via web browser).


Offline kat

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Re: IMVU Android Login error
« Reply #1 on: May 16, 2019, 03:57:14 AM »
For the technically minded... this persistent login error happens with IMVU because the Android app does not create an account on the Android device (Settings » Accounts) as other apps and games might do.

Instead IMVU mobile essentially stores login details securely in a similar way to browsers securely storing cookies. For the Android app although this has the advantage of wiping old login data for security doing so also has the disadvantage of being cleared every time IMVU mobile is updated, which happens quite frequently to keep current with Androids own update schedule.

Absent the Android app version of IMVU creating an localised device account (Settings » Accounts) that's stored locally, login issues are inevitable.

 

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