Having trouble trying to log in to an IMVU account on the
Android version of the IMVU app? Make sure to be using the password and the email submitted during IMVU sign up, exactly as they were typed.
Seriously, most log in issue on mobile are a result of users just running their fingers across the on-screen keypad for both, then being totally frustrated as to why they can't log in the next time IMVU app is updated! Which happens quite often by the way, requiring log in, again (
IMVU does not store account information like other apps might in Android's Settings » Accounts).
[sic]im so p****d of rn. i cant even login into my [IMVU] account, it says "attempt to many times", when i did enter the right password, i still tried to change my password, the password was changed successfully. trying to login it still shows the same thing. i try contacting customer service, there is no way to reach them not even on the website...
Basically without a VALID EMAIL, one that's immediately ACCESSIBLE, the one used during IMVU sign up, access to the account in question will NOT be possible
no matter how much there might be the inclination to complain and write bad reviews in Google Apps store!.
[sic]Ok so I can't log back in to my [IMVU] account [but it] kicks me out and says there is a log in error when there is none. open and closed the app, uninstalled and Re installed the app to no avail. so annoyed...
With the above in mind here's a check-list;
- 1st: make absolutely sure the email associated with the inaccessible account is AVAILABLE and VALID.
- 2nd: visit the IMVU's website, https://www.imvu.com/, and use the 'forgotton password' feature and follow the instructions - AVOID trying to reset the password or account using the IMVU Android app itself, use the website instead. Email should then arrive with reset instructions (important: some email providers have been known to block IMVU messages, so if step 3 is taken below ask CS to confirm email has been sent).
- 3rd: If the above do not work contact Customer Support (may require registering a temporary IMVU account - save the details of *this* as well for goodness sake) with the name of the account that's currently inaccessible/exhibiting the log in error (if using the Android App or Next, the account name is after, but includes, the "@" symbol, i.e. @katsbits, not the 'screen' name, which may also be the same, i.e. "katsbits" without '@' in this instance). Customer Support (CS) may ask for the email address associated with the account to send a reset message or other communication (they will never ask for password details).
When using IMVU mobile (or NEXT) profiles display and Account Name and User Name that may differ from one another.
[sic]my very first day I attempted to sign in and its not taking my password, that I know definitely is correct. then I go to the help center there's no chat agent available, I can't ask the community or contact anyone because I have to sign in and it now says too many attemts to then come back? what kind of madness, incomprehensible concept of customer service is this? at this point, my first day, im ready to delete my account as the game is not android mobile friendly at all in addition
TipsWhen registering an IMVU account;
- Make a note of the password in Android's Quick Memo, Quicknote, SuperNote or other note/text app and SAVE IT TO THE DEVICE. When logging in open this file and copy/paste the details saved.
IMVU account details can be copy/pasted to a note on the mobile device used for IMVU.
- Sign in to IMVU using Facebook credentials - IMVU securely fetches this information for easy login.
- Use a password manager or vault app to securely store account information, Google Password Manager for example (accessed via web browser).
