Post by: kat on August 14, 2023, 12:42:01 PM
Problem
When using Blackberry Hub to manage Gmail emails the following error may occur when setting up an account;
Quote
Access blocked: authorisation error.
You can't sign in from this screen because this app doesn't comply with Google's secure browsers policy. If this app has a website, you can open a web browser and try signing in from there.
The error occurs intermittently, and depending on the device used, age not necessarily being a factor.
Solution
Instead of using the 'auto-setup' feature provided by Blackberry Hub;
- Step #1: add the email address to be accessed in the initial Account setup screen and tap the Manual Setup prompt.
- Step #2: set the Account type in the following screen; POP3, IMAP or Microsoft Exchange Activesync.
- Step #3: for IMAP, in the 'setup' page that appears after tapping the IMAP prompt, add/edit the Incoming server settings to correspond to Googles defaults for Gmail as outlined here - "Gmail Email Settings: POP3, IMAP, and SMTP Servers (https://support.google.com/mail/answer/7126229?hl=en#zippy=%2Cstep-change-smtp-other-settings-in-your-email-client)". Crucially set the Security type to SSL/TLS (Accept all certificates).
- Step #4: in Outgoing server settings set the Security type to SSL/TLS (Accept all certificates), or optionally to STARTTLS (Accept all certificates). Disable (clear the checkbox for) Require signin.
- Step #5: set the Account options and press Next to complete setup.