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Orders are subject to manual confirmation so a short delay may be experienced between purchase and delivery or download. Please allow 24 hours for processing. If, after this time, your Order is not available please contact with your order number (i.e. #123456-123456-1234). Passwords for products requiring them are sent after Administrative Payment/Order Confirmation. For further details see our FAQ page.

Important: some customers using PayPal may encounter a "Failed Order" message upon completion. For more information about, and solution for, this issue please read the FAQ here.

To contact KatsBits send inquiries to in the first instance quoting an Order Number(s) where available (e.g. #123456-1234-1234) or details about the query requiring attention. Whilst we do endeavour to respond to inquiries as soon as possible please allow at least 24 hours for a response.

Alternatively send a message via Skype to "KatsBits" or Social Media - Facebook, Twitter, Google+.

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